Service Sequence Essays

Service Sequence Essays Service Sequence Essay Service Sequence Essay Hospitality Training Consultant in a Fine Dining Restaurant Learning Objectives On the completion of this chapter, you will have a good understanding of the following: 0 The sequence of dining room table service from welcoming to bidding guest goodbye 0 The bussing service Introduction the objective of food service procedure is to meet the needs of the guests and to ensure that their dining experience are both pleasurable and memorable. Food service procedures vary Whether an establishment offers different style of service, modern or its own service is of little importance; what matters is that the venue is consistent in the services it offers. Redder of Service Los a sequential checklist of services from the arrival to the departure of the guest. It will differ in detail depending on the style of the establishment and the services it offers. Checklist of Service OH written checklist of service ensures the consistency of the services offered and acts as a guideline to part time and new waiting staff. Delivering Excellence Service in the Restaurant Front of House Perfect service is showcasing attention to detail. Greeting Welcoming Guest 0 Ensure that the restaurant is ready for service. 0 Welcome guest to the outlet. 0 Ask guest preference (smoking or non-smoking) Acknowledge new guests as soon as they arrive. 0 Walk towards guest, smile and make eye contact 0 Approach the guest with appropriate welcome e. G Good Morning! If they wish to eat, ask whether they have a reservation. Check the reservation. If no table has been booked, check that one is available. 0 Guide guest to table preference. Greeting Welcoming the guest 0 When checking the reservation, note that the hosts name usually table have been reserved in the hosts name. It is important to establish who the host is. 0 Be open, friendly and respectful Good morning/afternoon/evening madam/sir, welcome to Locale! May I suggest a table for you? (Guests are led to their table) This way, please (If the guest has reservation) We have prepared a pleasant table for you Mr. / . This way please MS. Seating Guest Assist in seating Guests: Ladies first starting with the oldest and continue working clockwise. Men second starting with the oldest man and continue working clockwise Host last if known. Escort the guests to their appropriate table Pull out the chair and assist Guest to sit by pushing the chair closer to the table. Encourage them to sit. Continue personalized conversation with your Guests. Will this table be all right for you madam / Draping Napkin in Guests Lap 0 Pick up the napkin with your right hand from the guests right. 0 Unfold the napkin from its fold into a triangle Using both hands fold the napkin halfway and place from your Guests left side reaching across your Guest with your right arm.